Automated Operations
Many organizations are moving fast to adopt ITIL service support and service delivery processes within IT operations. This is causing them to re-think their existing processes and tools, and look for alternatives that will cost less and save time. Altiris solutions are built on service-oriented management and our configuration management database (CMDB), combining process with execution to drive automation.
In ITIL terms, this translates to faster incident resolution because service desk personnel can do virtually anything necessary to restore service without leaving the desk. Change processes can be fully automated, eliminating repetitive, manual tasks. The result is higher end-user satisfaction and enablement, and closer alignment of IT with business goals.
With tighter regulations now in place in many parts of the world, IT is also under increased scrutiny to prove that adequate controls are in place to ensure the quality and security of information, supported by auditable processes. This places an enormous burden on IT staff who must now document more of their activities. Altiris makes it easier to do so because the service desk manages the change process, while the CMDB keeps track of the results. Detailed compliance reports are also provided for control objectives.
Automated operations means your IT staff can spend less time just keeping the lights on, and more time aligned with the strategic needs of the business.
Benefits
Altiris delivers solutions that allow you to:
- Establish continuous IT process improvement
- Automate and speed up ITIL processes
- Drive down costs and improve service levels
- Move from reactive to proactive IT management
- Improve IT infrastructure reliability
- Establish proof of regulatory and software license compliance
- Achieve faster incident response times
- Lower risk of change
- Increase asset utilization