Altiris, Inc. (Nasdaq: ATRS), a pioneer of service-oriented management software, is positioned as a ‘leader’ in The Forrester Wave: Service Desk Management Tools, Q1 2006 report. Altiris® Helpdesk Solution™ is ranked as a ‘leader’ in the Wave for Small Enterprise Service Desk Management Tools and as a ‘strong performer’ in the Wave for Large Enterprise Service Desk Management Tools.
Chip Gliedman, Forrester vice president, writes, “Altiris, a rapidly growing player in the asset and systems management market, offers a full-featured service management solution in conjunction with the company’s asset and life-cycle tools. As a result, the product is particularly strong in asset and configuration management.”*
Forrester also gives Altiris positive marks for providing integrated “remote control, desktop backup and recovery, network management, and security management” from Helpdesk Solution.
Carine Clark, Altiris VP of marketing, said, “The unique functionality of Altiris Helpdesk Solution reflects the market’s demand for integrated service and configuration management. As a leader in service-oriented management, Altiris has pioneered the integration of remediation tools directly into the service desk console for rapid resolution times and increased business productivity.”
Helpdesk Solution helps elevate the role of the service desk by uniting disparate organizations and processes through common data and ITIL best practices. Altiris provides service desk staff with integrated systems management tools for the remote resolution of virtually any issue through automated, task-oriented processes.
Helpdesk Solution is built on the latest Web and database technologies making it fast, flexible, and easy to implement and manage. Helpdesk Solution provides significant commonality with other Altiris solutions and helps customers save on training and ongoing administration costs.
Licensing and availability
Altiris Helpdesk Solution, Altiris Service and Asset Management Suite™ and other Altiris solutions are now available. For more information, please contact a local Altiris sales representative by visiting www.altiris.com/sales. For more information about the Forrester Wave, please visit www.forrester.com.
About Altiris
Altiris, Inc. is a leading provider of service-oriented management software that enables IT organizations to easily manage, secure and service heterogeneous IT assets. Flexible solutions from Altiris help IT align services to drive business objectives, deliver audit-ready security, automate tasks, and reduce the cost and complexity of management. For more information, visit www.altiris.com.
##
Altiris is a registered trademark of Altiris, Inc. in the U.S. and in other countries. Helpdesk Solution and Service and Asset Management Suite are trademarks of Altiris, Inc. The other company names or products mentioned are or may be trademarks of their respective owners.
The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc.
* Forrester Research, Inc., “Altiris Provides an Integrated Service Desk Management Suite for Midsize Organizations,” Chip Gliedman, John Ragsdale, Ian Schuler, Elisse Gaynor, Feb. 17, 2006. |