Altiris Support/AUP Offerings

Online

Online Support is complimentary and is provided through the Altiris Service Center, which allows you to access many resources via a single sign-on. The resources are available individually as well.

Incident

Incident Support is an "as needed" support offering designed for Altiris installations in smaller organizations.

Premium

Premium Support provides more extensive contact with highly specialized support engineers in levels flexible to meet your varied needs.

Assigned Engineer

The Assigned Engineer offering allows a customer to purchase a specific portion of time from a named support engineer.

Designated Engineer

Designated Engineer service takes the enterprise support commitment a step further by locating the engineer on site at your place of business.

Contact Support 

A valid support agreement must be in place to contact and work with the Symantec Support Services staff in your geography. With a valid support agreement in place, you may contact support at these numbers and email addresses:

Americas
+1.801.226.8500, option 2
altiris.support@symantec.com

Europe, Middle East and Africa
+372.650.7194
Priority Support: altiris.emea.prioritysupport@symantec.com
Premium Support: altiris.emea.premiumsupport@symantec.com

Asia-Pacific and Japan
1.800.626.243 within Australia
+61.2.8925.4555
altiris.apac.support@symantec.com