Business Critical Services

For enterprises that need absolutely uninterrupted and secure access to their data and applications, there are Business Critical Services. You get the assurance of experts with a deep knowledge of your technical environment, priorities, and processes. When you choose Business Critical Services across all of your Symantec products you get a more holistic view of your IT risk management program, so you can respond rapidly to issues that arise, and predict and prevent future issues.

Coverage ranges from a single data center to worldwide locations, offering concentrated expert support from a single point of contact, for rapid proactive problem resolution and mitigation of security and data availability threats.

For more information on Business Critical Services, click here.

Product-Specific Coverage

Symantec's product-specific coverage provides you with the tools and resources you need to ensure the fastest possible resolution times for critical issues.

We provide you with access to a Remote Product Specialist who is an expert in your particular product category. This single point of contact is designated to manage all of your product-specific critical issues.

Key Features:

• Single point of contact for technical escalations
• Priority call queuing
• Proactive notification of known security or data availability threats

Key Benefits:

• Direct access to the technical expertise your business demands
• Accelerate issue diagnosis and enable quicker problem resolution
• Highest level of protection against for a single product family against data availability and service interruption

Click here for a list of RPS supported products.

To compare Business Critical Services to other support offerings, click here.

Click here to read the Business Critical Services Support Terms and Conditions. 

Click here to read the Symantec Support Policy