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IT Service Management White Papers

Service-Oriented Management

Reducing the Cost and Complexity of IT Management

Reducing the Cost and Complexity of IT Operations through Smart Process Automation

The Sarbanes-Oxley Act from an IT Perspective: Leveraging Altiris Solutions to Support Sarbanes-Oxley Compliance

Supporting and Extending the IT Infrastructure Library (ITIL)

The Total Economic Impact of the Altiris Total Management Suite Software

Yphise Assessment of Altiris Total Management Suite

Asset & CMDB Management

Active Asset Management

The Altiris CMDB: Because You Have a Business to Run, Not Just an Operating System

The CMDB Landscape: Market Directions, Vendor Solutions and IT Deployments

Fulfillment of HIPAA (Health Insurance Portability and Accountability Act) Requirements

Software License Management

Client & Server Management

Altiris Partnering with Dell for Server Update Management

Altiris Paves the Way for the Virtual Desktop

Altiris Software Virtualization Solution

Automated Server Provisioning Benefits and Practices

Introduction to Dell OpenManage Client Administrator

Standardized Systems Management

Thin Clients or Fat Clients? Altiris Has Management Solutions for Both

Virtualize Your Business Desktop Deployment

Packaging

The Case for Quality Assurance in Enterprise Software Packaging

Enterprise Software Packaging Practices, Benefits and Strategic Advantages

Inside Windows Installer (.MSI) Migration

Measuring the Returns of Software Packaging

Preparing Windows Installer Installations for Deployment

Repackaging Basics

Security & Compliance Management

Best Practices for Managing and Enforcing USB Security

Easy Guide to Securing Wireless Endpoints 

The Peril of Unsecured Endpoints

Remote Access Best Practices: Confronting the Potential Security Threats of Telework

Service Desk

The Forrester Wave: Service Desk Management Tools, Q1 2006

Virtualization

Managed Virtualization: Standardized Configuration Management for Virtual and Physical Environments

Managed Virtualization: Using Altiris Deployment Solution to Provision and Manage VMware Virtual Infrastructure 3.0