Support
Symantec Support Services has the technical expertise to help protect your IT investment against costly downtime. Regardless of your level of expertise, unexpected technical complications always seem to surface when introducing or operating a new software application. To help you combat these issues, Support Services has designed the right mix of support offerings for you and your Altiris solutions.
Important Notice
Effective 11 July 2008, we will begin the transition from several Altiris Support tools to Symantec Support tools. These changes encompass Online Case Management, Contacting Support Phone Numbers, and now all Altiris products tools (Knowledgebase, Forums etc) will be accessible from the Symantec Support website.
Click on the following links for more information:
SYMANTEC Support Services meets varied needs
With Symantec Support Services you never have to go it alone. From small organizations to large global enterprises, Support Services can provide the appropriate level of technical support to meet your needs.
Read about all Symantec Support Services Offerings and decide which support package is best for your business.
Online Support is complimentary and is provided through the Altiris Service Center, which allows you to access many resources via a single sign-on. The resources are available individually as well.
Designed specifically for Wise software installations, Incident Support provides the convenience of working directly with a Technical Support Engineer by telephone and email.
Symantec's entry-level service offering is best suited for organizations that run Symantec products on non-essential systems only.
This is the recommended appropriate minimum level of support for most enterprises. It provides 24x7access to Symantec's support experts, version upgrades, and fast response times.
Our highest level of protection provides personalized, proactive support from technical experts for enterprises that require secure, uninterrupted access to their data and applications.
To compare support offerings, click here.
Click here to read the Symantec Support Policy.
Effective 1 May 2008, new product purchases and product renewals for all Altiris products will move to a maintenance/support model, which consists of software upgrade protection and technical support included in one price. Two levels of technical support services are available to address a customer's business needs: Basic Maintenance Support (regional business hours) or Essential Support (24x7). If you have any questions, please contact your preferred partner or Sales Support Center representative.
If you are a subscriber to the previous Altiris Support Offerings/AUP, click here for information about the previous offerings.
Click here to contact support.